Refund policy

Refund policy

Lumairenova Refund & Returns Policy

Order Cancellations

Need to cancel? If your order hasn't been processed yet, we can cancel it.

• For the best chance of cancellation, email us within 12 hours of ordering at info@lumairenova.com.

• If your order has already shipped, we'll help you complete a return once it arrives.

Damaged/Defective Goods

If your order arrives damaged or defective, you can choose a full refund or a replacement at no cost.

Please email us before sending anything back so we can verify the issue and provide return instructions: info@lumairenova.com.

Returning Your Order

To return an order, we'll provide the shipping warehouse address and step-by-step instructions after we approve your request. Return shipping costs are the customer's responsibility and are non-refundable.

To start a return, email info@lumairenova.com. If your return is accepted, we'll send you the return address and instructions on how and where to send your package. Items sent without prior authorization will not be accepted.

Receiving & Processing Your Return

After your package arrives at our warehouse, please allow 24-48 hours for inspection. Once your item passes quality inspection, your refund will be issued to the original payment method within 3-5 business days.

Questions? We're happy to help—email info@lumairenova.com